Happy Returns co-founders met at HauteLook, an early flash sale retailer that was acquired by Nordstrom. After the acquisition, David and Mark worked on the highly successful Return to Rack program that enabled HauteLook shoppers to return products to Nordstrom Rack stores.
The insights gained working on Return to Rack led to founding Happy Returns, specifically, that online shoppers overwhelmingly prefer to return in person to avoid the hassle and wait of returns by mail. Happy Returns is building a network of physical return locations called Return Bars to enable in-person returns from online shoppers. Think "buy online, return to store" for retailers without stores.
Mark and David photgraphed at Happy Returns Santa Monica