Our Story

We make returns beautiful — for shoppers, retailers, partners, and the planet.

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Happy Returns co-founders met at HauteLook, an early flash sale retailer that was acquired by Nordstrom. After the acquisition, David and Mark worked on the highly successful Return to Rack program that enabled HauteLook shoppers to return products to Nordstrom Rack stores.

The insights gained working on Return to Rack led to founding Happy Returns, specifically, that online shoppers overwhelmingly prefer to return in person to avoid the hassle and wait of returns by mail.

 

About Us

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David Sobie

CEO & Co-Founder

Former Chief Marketing Officer at e-commerce giants JustFab and Revolve, former SVP of marketing & business development at HauteLook.

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Mark Geller

COO & Co-Founder

Former Head of Mobile at NordstromRack.com and HauteLook, created and managed HauteLook’s successful Return to Rack program.

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Andrew Pease

CFO

Former Chief Financial Officer at Brighter (acquired by CIGNA) and Telescope, former VP Finance and Planning at Disney Interactive.

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Glenn McMahon

CRO

Former CEO of St. John Knits and senior leader at Dolce & Gabbana and Giorgio Armani, nearly three decades of experience leading global brands.



 

Our Investors

 
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Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants.
— Robert Clarkson, Vice President, North America at PayPal