Returns don’t have to be painful. Happy Returns can help.

Happy Returns transforms the return experience through an integrated set of services and logistics powered by world class software.
Online
Update your branded return flow—proactively suggest exchanges based on return reason in a single click.
In Person
Give your customers more options, including dropping off items at one of our 250+ Return Bar locations in 50+ metro areas nationwide.
In Store
Streamline store returns to save time for customers and your staff. Use Happy Returns’ logistics or route items yourself.
Mail
Save on costs and reduce your carbon footprint with Happy Returns’ regional hubs using our low shipping rates.
Happy Returns aggregates returns and ships more efficiently using reusable bags.
You can track returns from all channels in real time through our comprehensive reporting dashboard.
Your customers demand a return process that is: fast, easy, free, eco-friendly
"Prior to Happy Returns, returns were painful and expensive for our company. We are thrilled to consolidate returns software and services with one trusted partner, and our customers appreciate the ease and consistency of their experience, no matter how they choose to return."
Travis Heard, Chief Financial Officer at Outerknown
"The number one reason customers contact us—whether by phone, email or chat—is to inquire about the state of their refund. If we can chip away at that by making sure more customers are getting their refunds sooner, it’s better for our customers and less burdensome on us."
Mariah Chase, Chief Executive Officer at Eloquii
"Happy Returns has redefined how customers and retailers manage the return process. Their platform allows us to evaluate customer feedback in real time, and quickly make decisions to elevate the customer experience. Automating the returns process has freed up resources that can now focus on other parts of the business."
Ligon Johnson, Director of Fulfillment at Parachute

What customers say about using Happy Returns

"I wish ALL companies who offer online orders would use this method for returns!"
Rothy’s Customer
"The return process took NO time. Excellent service. I can say that I will not hesitate to purchase from places that support Happy Returns."
Everlane Customer
"It was so easy and convenient! It makes me more likely to shop at UNTUCKit again."
UNTUCKit Customer
30-Day Net Promoter Score: 94

Partners who transformed their customers’ return experience include

Parachute Home
Rothy's
ELOQUII
Parachute Home
Rothy's
ELOQUII
OUTERKNOWN
Jaanuu
Everlane
Untuckit
Thursday Boots
Carbon 38

Need help with returns? Let’s talk.

Frequently Asked Questions

1. How does it work?
We connect with your back end to look up customer orders and process returns. Through our integrated set of services and logistics we aggregate returns before shipping, saving you money on each transaction.
2. Do I need to sign up for all return offerings?
No, you can customize your returns stack, but we have found it more beneficial for our customers to fully integrate for an end-to-end returns experience.
3. How much does it cost for each return service?
Pricing varies by service and volume of returns. To get a customized quote, please email retailers@happyreturns.com.
4. How do you integrate?
We integrate through various software platforms such as Shopify, Magento, Salesforce Commerce Cloud, Homegrown platforms and more.
5. What types of locations are you in?
We are located in national & local chains, mall concierge, Independent boutiques, and college campuses.
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Don't worry, return happy!
© 2018 Happy Returns
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Customer Service: 1 (424) 325-9510
© 2018 Happy Returns
Need Help?
Customer Service:
1 (424) 325-9510
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